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SyarQ Legal Information

SyarQ Privacy Policy

Important information about SyarQ services and data protection, written to be easy to read and access.

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SyarQ Privacy Policy

Last Updated: 7 Juni 2025

SyarQ ("we") respects and is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect the information you provide, in line with Law Number 27 of 2022 on Personal Data Protection and applicable Indonesian regulations.

By using SyarQ services or filling out forms on our website, you acknowledge that you have read, understood, and explicitly consented to our processing of your personal data under this Privacy Policy.

0. Identitas Pengendali Data Pribadi1. Personal Data We Collect2. Purpose of Personal Data Processing3. Data Storage and Security4. Personal Data Disclosure5. Data Retention Period6. Your Rights as a Personal Data Subject7. Contact Us

0. Identitas Pengendali Data Pribadi

  • Nama Legal: PT Konten Digital Indonesia
  • Nama Merk: SyarQ Business Enabler
  • Address: Jl. Sukoharjo Indah B23, Ngaglik, Sleman, Daerah Istimewa Yogyakarta 55581
  • Website: https://syarq.com
  • Email: [email protected]
  • Telepon / WhatsApp: (+62) 851-8339-1085

1. Personal Data We Collect

When you interact with SyarQ services or website, we may collect the following personal data:

  • Full Name
  • Email Address
  • Phone / WhatsApp Number
  • Domicile or Company Address
  • Client business financial data (financial reports, transaction data, tax documents)
  • Other information relevant to our service offering

2. Purpose of Personal Data Processing

The personal data we collect is used for the following purposes:

  • Virtual Accounting Services: Providing bookkeeping, financial reporting, and financial consultation services for MSMEs.
  • Tax Reporting: Preparation and reporting of tax returns and client tax obligations.
  • Communication & Marketing: Contacting you by phone, email, or WhatsApp for information, offers, and SyarQ service updates.
  • Service Provision: Facilitating SyarQ service registration or consultation processes.
  • Analysis & Development: Improving SyarQ service quality and marketing strategy.
  • Kepatuhan Hukum: Memenuhi kewajiban hukum berdasarkan regulasi yang berlaku di Indonesia.

3. Data Storage and Security

We take reasonable technical and operational measures aligned with industry standards to protect your personal data from unauthorized access, use, modification, or disclosure, including:

  • Data encryption during transmission (SSL/TLS)
  • Kontrol akses berbasis peran untuk personel internal
  • Perjanjian kerahasiaan (NDA) untuk seluruh personel yang menangani data klien
  • Pemantauan dan audit keamanan berkala

4. Personal Data Disclosure

Kami tidak akan menjual, menyewakan, atau menukar Data Pribadi Anda kepada pihak ketiga untuk tujuan pemasaran mereka tanpa persetujuan tegas dari Anda. We will only disclose your personal data when:

  • Required by law, legal process, or requests from authorized government authorities, including the Directorate General of Taxes.
  • Shared with third-party service partners working on our behalf, bound by confidentiality obligations and PDP compliance.

5. Data Retention Period

We will retain your personal data according to the following terms:

  • Financial and tax data: At least 5 years from the end of the related tax year, according to Indonesian General Tax Provisions Law obligations.
  • Account and service contract data: During the active service relationship plus 5 years after it ends.
  • Communication and marketing data: 2 years from the last interaction or until you withdraw consent.

Setelah periode penyimpanan berakhir, data akan dihapus atau dianonimkan secara aman.

6. Your Rights as a Personal Data Subject

Berdasarkan UU PDP No. 27 of 2022, you have the following rights related to your personal data:

  • Right of Access: You may request a copy of the personal data we store.
  • Right to Rectification: You may ask us to update or correct inaccurate personal data.
  • Right to Erasure: You may request that we delete your personal data from our database, as long as it does not conflict with applicable legal obligations.
  • Hak Pencabutan Persetujuan: Berhak mencabut persetujuan pemrosesan data kapan saja tanpa biaya, tanpa mempengaruhi keabsahan pemrosesan sebelumnya.
  • Right to Data Portability: You may request your data in a machine-readable format.
  • Hak Keberatan: Berhak mengajukan keberatan terhadap pemrosesan data untuk tujuan tertentu.

To exercise your rights, contact us at [email protected]. We will respond within 14 business days.

7. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact our Personal Data Protection team:

  • Email: [email protected]
  • Phone / WhatsApp Number: (+62) 851-8339-1085
  • Office Address: Jl. Sukoharjo Indah B23, Ngaglik, Kabupaten Sleman, DI Yogyakarta 55581

Privacy Policy ini diatur berdasarkan hukum Republik Indonesia. Sengketa yang timbul dari kebijakan ini akan diselesaikan melalui Pengadilan Negeri Sleman.